About This Project
Imagine a manager who pressures you to work more, changes your wage without explanation, pays people differently for the same job, and raises the quota for earning a bonus whenever you come close to reaching it.
This is the experience for many ride-share drivers on Uber and Lyft. Classified as individual contractors by law, they work on their own terms in theory. The technologies designed by these platforms, however, tell a different story.
Taken For A Ride reports the technologies Uber and Lyft use to manage their drivers, plus a data tool that reveals the hidden costs that rideshare drivers pay.
My Contributions
- Established and maintained a design system with 500+ components and 40+ local variables.
- Crafted a concept-driven illustration with pen and paper, finalized the illustration in Procreate.
- Carried out layout, typography, and icon designs while ensuring visual consistency throughout the site.
- Led 11 rounds of design iterations, from wireframes to high-fidelity mockups.
About HAI Lab
The Human-AI Interaction Lab at the University of Texas at Austin aims to build more just and empowering workplaces and cities by creating technology that supports and strengthens individual and collective human decision-making.
Lean more at hai.ischool.utexas.edu
Want to learn more about the process and methods behind this project?
